Technical Support Issues

This description of the procedure for technical support issues
helps Alaska Software Technical Support engineers to guarantee you the most qualitative answers and the best response time to fulfill and close your requests:

• Make sure you sent in your registration card and you are a registered customer
• Make sure you are using the latest version of our products
• To retrieve the version number of your Xbase++ installation type "Xppload version" in a command shell window
• You can also obtain a version number by calling a function within an executable program:




Xbase++	Version()	Win32	1.82.294
Xbase++	Version()	OS/2	1.20.183
XbToolsIII	ToolVer()	Win32	1.82.294
XbToolsIII	ToolVer()	OS/2	1.20.57



• Research the product's online help and code samples related to your problem 6
• Have a look at the latest PDR list (Problem Description Reports) to see if the problem is already known and if there is a workaround defined. The PDR list is available for download in the Update section of the File Library
• Use the PDR.TXT file to report a PDR. You find it in the root directory of your Xbase++ installation.
• After reviewing the reference material provided, if you still have the problem, please create a small stand-alone code example which demonstrates the problem. Include data and a project file if necessary and compress all files into one ZIP archive (please avoid submitting large applications).
• Include your customer ID in all support requests and conversations
• Always include your phone number for quick responses or additional questions related to your support request
• Send your problem report to the appropriate E-mail address and attach a ZIP file, if necessary
• If you have received a PDR ID, please add this PDR ID to every related request (i.e. when asking about the status of the PDR or while discussing a workaround)